Gateway Computers Complaint

Gateway Computers Complaint

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Stay away from Gateway - FX6800


I will never buy a Gateway product again. Worst of all, my wife told me not to buy one based on reviews she had read just like the one I am writing now. I bought a Gateway FX6800 at Best Buy. The hard drive has failed after 2 months. Have spent hours going back and forth with Best Buy and Gateway. End result is BB can send my computer away for 4 to 5 weeks to fix it. or Gateway will send me a hard drive to intall myself in 5 to 8 days if I give them a credit card to charge and then send them the defective part for a refund (I only get 10 days to return it, they get as long as they like). Best Buy can fix it now by putting in a new hard drive but charges about $180 plus the hard drive to get it going. why can't Gateway just have BB take care of it. why do I have to get parts and fix it myself or wait 5 weeks for the BB "authorized service center". This is a brand new computer that's defective. Got the run around from the Gateway system and kinda feel brushed off. No appologies from them at all, just clinical here's all you get buddy. I will never buy a Gateway product again. HATE TO ADMIT IT BUT MY WIFE WAS RIGHT.


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Comments


Hoosier says: (7 years ago)
 0
Gateway is the worst!!! My laptop has crashed at 3 months!!! They said my screen was cracked???!!! It was not, until I spend $200 to "fix" the screen they will not address waranty issues. God, I hate them!!!!!!!



kinez585 says: (7 years ago)
 0
I agree Gateway customer service SUCKS.. I also bought a FX6800 2009,and read reviews, the machine is great until the hard drive crashed after 13 months June 2010, one month outside the warranty. I dont believe in service warranties so guess what, I was stuck with the repair. I was so angry with Gateway that they would not work with me on this.... I had a previous Gateway but it lasted me almost 10 years which is phenominal for a computer. Gateway you blew it... I will not buy another Gateway due to your lack of customer service and outsourcing to people who do not speak english very well and are hard to understand and work with.... Sianara Gateway!!!




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