Gateway Computers Complaint

Gateway Computers Complaint

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Bad Experience with Gateway - laptop


I bought a Gateway laptop 1/7/08 from Best Buy. The day after Christmas in 2008, the right side of the screen went out. They told me to mail it to Temple, TX and they would see if it was covered under warranty. They called and said the screen was cracked, which I still dispute, and said the replacement screen would be 449.00. I called them and told them they must be crazy, to ship it back and I would get it fixed locally. I called around and the screen can be replaced for 150.00 total. Mind you, when I sent them my computer, I shipped it UPS and paid 41.00 to get it packaged so that it wouldn't get damaged and paid to insure it. When I got it back this week FedEx, they didn't even secure the laptop. You could hear it sliding in the box. They wrapped it in a plastic bag and that was all. I called to complain and was told I would have to call the support number but no one would help me there. The screen has not been repaired yet and I don't know if any further damage has occured because of the poor way they shipped it back. They were upset because I didn't let them fix the screen for what it would have cost to almost buy a new one so they did not bother to make sure it was returned to me undamaged. I work for a large company who used to use Gateway exclusively. Not anymore, they now use HP because the customer service was awlful after Acer bought them out. I'm going to take a page out of their book. I don't ever plan to buy another Gateway computer. We plan to buy a second laptop this year, but it won't be Gateway I can assure you. I am very, very disappointed in their customer service department.


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