Gateway Computers Consumer Complaints All Reviews

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Gateway Computers Reviews

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  • Gateway computers poor quality

    I purchased 2 Gateway computers (one was an Acer Aspire) at the beginning of summer. Both, within three months, could not complete a MS update and would freeze on the attempt to revert back. When you do the only solution, which is to restore, it removes everything, including drivers, on the computer rendering it useless. I purchased a third one and within 24 hours it did the same thing (I was able to return that one). When I attempted to call Gateway, I coudln't get a number to Gateway but would get plenty of outsourced IT Techs that were willing to "fix" my computers for... More...
    gkatherinend's Picture   gkatherinend    1 Comments   Comments
  • customer service quality

    I live in HK bought a ZX6800 Gateway all-in-one system in JUL.... The shop boasted the machine got 2 year's warranty. It worked well until SEP (within 3 months) it began halting with a message = "contact vendor - hardware malfunction." Problems started from here, customer support in Hong Kong is done by Acer (later learned same Co.). Quick conclusion, they first tried to reject my case by asking for the invoice (not even warranty), etc.... then kept "quiet" for 3 months until today DEC 23, 2010 they wrote me back and even phoned me to go and pick up the machine... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    largavista101's Picture   largavista101    1 Comments   Comments
  • Stay away from Gateway

    I will never buy a Gateway product again. Worst of all, my wife told me not to buy one based on reviews she had read just like the one I am writing now. I bought a Gateway FX6800 at Best Buy. The hard drive has failed after 2 months. Have spent hours going back and forth with Best Buy and Gateway. End result is BB can send my computer away for 4 to 5 weeks to fix it. or Gateway will send me a hard drive to intall myself in 5 to 8 days if I give them a credit card to charge and then send them the defective part for a refund (I only get 10 days to return it, they get as long as they... More...
    (Real Estate, Brokers, Mortgages)
    fumingmad's Picture   fumingmad    2 Comments   Comments
  • Bad Experience with Gateway

    I bought a Gateway laptop 1/7/08 from Best Buy. The day after Christmas in 2008, the right side of the screen went out. They told me to mail it to Temple, TX and they would see if it was covered under warranty. They called and said the screen was cracked, which I still dispute, and said the replacement screen would be 449.00. I called them and told them they must be crazy, to ship it back and I would get it fixed locally. I called around and the screen can be replaced for 150.00 total. Mind you, when I sent them my computer, I shipped it UPS and paid 41.00 to get it packaged so that it... More...
    (Real Estate, Brokers, Mortgages)
    dimples's Picture   dimples    0 Comments   Comments
  • Gateway Computer

    I've owned a Gateway Laptop for a year a half....since then, I"ve had it repaired 4 times. The screen was replaced, the motherboard replaced, there have been numerous times where it kept freezing-up, and screen kept flickering while charging. I needed this laptop for school and while I was in class doing projects and following along with the instructor......these problems were happening at the same time. So I moreless, missed out on an education I was paying for. As of right now, my laptop has been sitting in the school's IT office for over a month getting another repair.... More...
    (Real Estate, Brokers, Mortgages)
    hategateway's Picture   hategateway    0 Comments   Comments
  • Gateway M-6750 Craptop

    Bought gateway M-6750 from bestbuy in Jan/08'. Used it couple of times then the screen went white suddenly. Called the gateway tech. and they couldn't do anything with it over the phone and told me I had to send in the laptop. So I did. In summary (calling and emailing multiple times to check status until…), few weeks later, gateway agent called and said the computer motherboard had a 3rd party component on it and that the serial number was missing from it (what the ????). Even though I told this idiot multiple times that the computer was never opened for repair and it... More...
    (Real Estate, Brokers, Mortgages)
    gatewaysucks's Picture   gatewaysucks    24 Comments   Comments
  • gateway nightmare

    I Purchased a 1,000 gateway lap top in Dec, of 2007. The computer worked fine until Feb, then it started freezing up and shutting down on it's own, I called into gateway 3 different times asking for help, they would suggest things to try and they even sent me out a battery, they were thinking it was a battery issue, or maybe it was reheating. Finally they told me they apologized for all the problems I had been having and I would have to send it in for repair, I remind you I had only had this computer for 2 months, It had never left my house, and it had it's own home on a new... More...
    (Real Estate, Brokers, Mortgages)
    garbage's Picture   garbage    3 Comments   Comments


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